Did you know that NMRLS staff could come to your library and do a workshop for you? We can and are raring to do so!
The following are workshops that we can bring to your library:
Customer Service Workshop:
Customer service is crucial to the Library and the library community. In this workshop, participants will identify and discuss areas of customer service of interest to your library staff, learn tips and strategies for good customer service, and brainstorm on standards to maintain quality community service. Beginners or experienced people can all learn or contribute towards making customer service even better. Each workshop will be tailored to the library's needs. The workshop will be led by appointment by NMRLS staff. Contact Susan Babb to request this workshop at your location.
The School Library Planning Process:
Long range planning for library service is a sound strategy, and now the incentive to plan is greater than ever before. To apply for LSTA funds through the Massachusetts Board of Library Commissioners (MBLC) school libraries must have a planning process on file. In 1998, the MBLC released a School Library Media Center Long-Range Planning Guide developed for Massachusetts' media specialists by BiblioTech Corporation. Learn what's involved in planning and get a head start. Contact Susan Babb to request this workshop at your location.
On-Site Database Training Sessions:
Scott Kehoe, Consultant/Trainer, would be happy to come to your library for group training sessions on the NMRLS sponsored databases listed below. NMRLS Databases:
- Bigchalk eLibrary
- Gale Infotrac
- Grolier Online
- netLibrary
- OCLC Worldcat
- Reference USA
Contact Scott Kehoe to request any of these workshops at your location.
Long Rang Planning Assistance for Public Libraries
NMRLS is happy to offer its Public Library members our assistance with their long range planning needs. We have adapted and condensed the Public Library Association's Planning For Results community-based long-range planning process.
The meeting process involves the library's planning committee and features team building exercises, brainstorming on community visions and examining the library's strengths, weaknesses, opportunities and threats. For further information, or to plan sessions using NMRLS' Planning For Results assistance, Library Directors should contact Scott Kehoe, Consultant/Trainer.
We are also developing a couple of workshops that are ready to go "on the road". The ever popular CD Burnin' workshop, presented by Scott Kehoe, and Departmental Strategic Planning (Reference, Children's, Circulation, Media Center, etc.), conducted by NMRLS staff.
Give us a call or send an email! We'll set something up for you!
