NMRLS Member Satisfaction Survey 2009

We invite you to complete this member satisfaction survey to help us evaluate our strengths and areas for growth. Feedback from member libraries is important to us.

NMRLS provides many types of services to our membership, some of which are not familiar to or applicable to all members. When you encounter questions that are not relevant to your library feel free to skip them.

Please reply by June 10, 2009

1. Library Information

Library Name
Town
Your Name
Email
Phone

2. Library Type

GENERAL QUESTIONS

3. What is the most important service or aspect of NMRLS services to your LIBRARY?

4. What is the most important service or aspect of NMRLS services to your PATRONS?

5. What is the one thing you would like to see NMRLS DO DIFFERENTLY?

COMMUNICATIONS

6. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Customer Service Provided by NMRLS Staff
NMRLS Web Site (www.nmrls.org)
Online Newsletter

7. Please let us know if you have any comments or suggestions on NMRLS Communications.

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REFERENCE SERVICES

8. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Answers to Go--End User Web Site and Home Access to Online Databases (www.nmrls.org/answers)
Gale (InfoTrac) Online Databases
Informe (Gale - Spanish Language) Online Database
eLibrary Online Database
Online Newspapers (e.g., Boston Globe, Boston Herald) (currently provided by ProQuest)
WorldCat (OCLC) Online Database
Grolier Online Encyclopedia
Services to Your Library Staff provided by Memorial Hall Library (Andover) Regional Reference Center
Services to Residents of Your Community provided by Memorial Hall Library (Andover) for Walk-In, Email, or Chat
Customized Library Database Pages created by NMRLS

9. Please let us know if you have any comments or suggestions-Reference Services

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CONTINUING EDUCATION

10. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
NMRLS Online CE Calendar
Variety of Continuing Education/Training Programs
On-Site Training

11. Please let us know if you have any comments or suggestions-Continuing Education

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ADVISORY AND TECHNICAL ASSISTANCE

12. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Long-Range Planning Faciliatation
Site Visits by NMRLS Staff
Digital Library Consulting
Youth Services Consulting
NMRLS Professional Collection

13. Please let us know if you have any comments or suggestions-Advisory and Technical Assistance

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RESOURCE SHARING

14. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Mediated Interlibrary Loan Center Services at Memorial Hall Library or NOBLE

15. Please let us know if you have any comments or suggestions-Resource Sharing

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DELIVERY

16. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Delivery Service within the Region
Cross-State Delivery

17. Please let us know if you have any comments or suggestions-Delivery Services

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OTHER SERVICES

18. Please indicate your level of satisfaction with the following services.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	I do not use this service	I was not aware of this service
Summer Reading Program
Statewide Purchasing Cooperative
Legislative Breakfast
Digital Commonwealth
MassCat Shared Catalog for Smaller Libraries
Supplementary Deposit Collection Services to Smaller Public Libraries

19. Please let us know if you have any comments or suggestions-Other Services

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20. Please let us know if you have any other comments or any suggestions to make NMRLS services more valuable to your library and the region.