Diversity Services
SERVICES for the DIVERSE PATRON
Handouts from Diversity Workshop Series
presented by Yolanda Cuesta, Cuesta MultiCultural
Consulting
(Dec. 2004-Apr. 2005)
Customer Service in a Multicultural Community - A diversity workshop for library front line staff members: http://www.nmrls.org/diversity/custsvc.pdf
Planning and Marketing Library Services for a Diverse Community - A diversity workshop for library staff involved in program planning and marketing. This handout includes suggestions for needs assessment and interviewing community leaders as part of planning: http://www.nmrls.org/diversity/planmkg.pdf
Management and Diversity - A workshop designed to help managers work in diverse environments: http://www.nmrls.org/diversity/mandiv.pdf
Acknowledgement:
Yolanda Cuesta
Cuesta MultiCultural
Consulting
6648 Lake Park Drive
Sacramento, CA 95831
Tel 916-395-1688